HiGrade International Shipping Disclaimer

International Shipping Disclaimer 

• You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.

• As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.

• If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipping costs.

Delivery Timing

HiGrade does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only.

Shipping Terms

HiGrade is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.

HiGrade cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments.

We are not responsible for mis-delivery errors via carrier, or incorrect shipping info.

Refund Policy

You may return the HiGrade Kit within 30 business days after receiving it. Please ensure that the item you’re returning is repackaged with everything that was included when you received it. Once we receive your item, we'll issue a refund.